Frequently asked questions

IPTV (Internet Protocol Television) delivers TV channels and on-demand video over your internet connection instead of cable or satellite. You install an IPTV player app, sign in with the login we send you, and stream live TV, movies and series on any compatible device. Read more in What is IPTV?.

Three things: a stable internet connection, a compatible device (Smart TV, streaming stick, Android box, phone, tablet or computer) and an IPTV player app such as IPTV Smarters Pro or TiviMate. Our setup guide covers each device step by step.

Your username, password and server URL (plus an M3U playlist link) are emailed after your payment is confirmed — usually within 1–3 hours. Check your spam folder if you don't see it.

Message our team on WhatsApp — short test access may be available on request so you can check the picture quality on your own device and connection.

Each subscription is for one connection at a time. You can install it on several devices, but only one should stream at once. Need more simultaneous screens? Contact us for a multi-connection plan.

For most people, IPTV Smarters Pro (free, available almost everywhere) or TiviMate (excellent on Android TV and streaming sticks) are the best choices. Kodi, VLC and MAG boxes also work. We compare them in The best IPTV player in 2026.

Install IPTV Smarters Pro, choose "Login with Xtream Codes API", then enter any name, the username, password and server URL from your welcome email. Full walkthrough: IPTV Smarters Pro setup guide.

Yes. In TiviMate add a playlist, choose Xtream Codes, and enter your server URL, username and password. Some TiviMate features require its developer's own premium upgrade, which is sold separately. See our TiviMate guide.

Yes. Most Samsung (Tizen), LG (webOS) and Android TV sets can install an IPTV player from their app store. Our setup guide shows the exact steps.

Absolutely. Install an IPTV player on Android or iOS, sign in with your details and stream at home or on the go over Wi-Fi or mobile data.

Both give access to the same channels. An M3U IPTV playlist is a single link containing the channel list; Xtream Codes is a login (server URL, username, password) that also loads the EPG and on-demand library more neatly. We include both.

As a guide: 10 Mbps for SD, 20 Mbps for Full HD and 30 Mbps or more for 4K. A stable connection matters more than raw speed — use a wired Ethernet cable or 5 GHz Wi-Fi where you can.

Yes. Premium plans include 47K+ live channels with a large selection in 4K/UHD. 4K needs a 4K-capable screen, a compatible player and roughly 30 Mbps of stable bandwidth.

Most buffering comes from Wi-Fi or a busy home network. Restart your router and device, switch to a wired connection, clear the app cache, or try another server in your player. Still stuck? Contact us and we'll check your line.

No, a VPN isn't required to use IPTV Headend. Some people use one for general privacy; if you do, choose a fast server close to you, as a slow VPN can cause buffering.

Standard plans start at €13.67 for 1 month, and the 12-month plan works out at about €4.13 per month. Premium starts at €23.12. Bank transfer and crypto payments get an extra 15% off. See all plans.

We currently accept bank transfer and cryptocurrency, both with 15% off. Card payments are coming soon.

No. You pay once for the period you choose. When it ends you can renew — nothing is charged automatically.

If the service doesn't work for you, you can request a refund within 7 days of purchase for an unused subscription. Read the full refund policy.

IPTV itself is just a technology — many telecom operators deliver their own TV packages over IPTV. Whether a particular service is legal depends on whether it holds the rights to the content it distributes and on the laws where you live, which differ between countries. We explain the basics in Is IPTV legal?.